Help Center

FAQ

General

What if my question isn't listed?

How do I get an incentive code coupon?

How do I get on the mailing list?

Orders

What if I have a question about my order?

What if my credit card is declined?

How do I check my order status?

What if there is a problem with my order?

Sizing

How do I know what size to choose?

How do I measure correctly to choose the best size options?

What if the tag size doesn't match the size I ordered?

Shipping

How long does it take to get my purchase?

How can I expedite my order?

What areas/regions do you ship to?

What carriers do you use?

What do you charge for shipping?

How can I qualify for free shipping?

What if my purchase is damaged during shipping?

Returns

How do returns get processed?

When is something eligible for return?

How long do I have to submit a return?

Where do I send my return item?

Do you do exchanges?

Where is the authorized credit for my return?