If you can't find your questions in our FAQ, please email us (firstname.lastname@example.org) and we will be happy to help!
This is a growing FAQ and we are always open to adding new information to help others.
Incentive codes, upcoming sales, deals of the month, etc. are all available when you sign up for our mailing list or like/follow us on Facebook.
Sign up any time to receive great deals and sales by registering your email with us.
You can sign up 3 ways:
1. Scrolling to the bottom of the page and entering your email information in the area provided.
2. Sign up when creating an account with the store.
3. Sign up at check out.
Anytime a question arises during the order process, please check our FAQ for help.
If you still have a question, please email our customer service department at email@example.com and we will do our best to help answer it.
If your credit card is declined, double check all your information is inputted correctly including card number, expiration date, zip code and security code and try again.
If you are still having problems once the information has been confirmed you may want to check with your bank or credit card company and/or use another available payment source instead.
If you have any questions, please email us at firstname.lastname@example.org and we will do what we can to help.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
The tracking number should be active within 24 hours.
You can also sign up for text and/or email tracking alerts at checkout.
If a problem with your order arises, contact our customer service team at email@example.com.
1. Your full name.
2. Email and/or phone number used at check out.
3. Best wait to contact you.
Someone from the support team will get back to you as soon as possible so we can help resolve the issue in a timely manner.
It is important to us that your items fit right when you get them the first time!
To help accomplish this, we do not go by our manufacturer's assigned sizes but use the garment measurements to determine how to assign the sizes according to our own size guide.
Please use this as a reference when choosing which size should be right for you.
To know how to get these measurements, see our How to Measure section in our FAQ for more information.
If you ever need help, please contact support at firstname.lastname@example.org.
For women, click here.
For men, click here.
Sizeguide.net explains the process well, and should be able to answer most of your questions.
If you still aren't feeling confident about choosing the right size, shoot us an email at email@example.com. We are always happy to help!
C & C Retail uses the manufacturer's clothing measurements to assign sizes according to the body measurements in our sizing guide.
As a result, sometimes the manufacturer's size may be different then ours.
Please try on the garment to verify size and fit before contacting our customer service department with any issues as the garments usually fit as requested regardless of this difference.
Any discrepancies in fit usually err on being a bit bigger because of the relaxed fit nature of our clothes.
If, after trying on the garment, the fit is still off, please contact us at firstname.lastname@example.org for more information on exchanges, etc.
All orders are typically processed within 2-3 business days and can take 3-7 days to arrive depending on where you live.
Typically, most purchases arrive between 5-10 business days.
Sometimes certain items offered in the store may have longer delivery times due to the distributor’s location, processing times, etc.
These items are identified by a small turtle icon in the description to let you know it could take 12-20 days for delivery. This is our max allowance on normal shipping times.
Please note delivery delays can occasionally occur.
Orders may not be shipped or delivered on certain holidays. See our blog and Facebook page for upcoming closures.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Please note we only ship within the continental United States for now.
C & C Retail does not currently ship to PO
boxes or APO/FPO addresses, Alaska or Hawaii.
We currently only offer standard shipping and the rate is automatically calculated when you are finalizing your order.
Periodically, certain promotions allow free shipping.
See our blog, Facebook page and home page for more information regarding any available promotions.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods and take photographs of the damaged items to file with the claim.
Please send customer support a copy of the filed claim and pictures to our email: email@example.com to see if you are eligible for a refund or replacement item.
Use the Contact Us page or just email us at firstname.lastname@example.org with the following information to begin a returns claim.
1. Full name.
2. Email and/or phone number used to place order.
3. Item(s) to be returned.
4. Reason for return.
You will be given the address to send your return(s) to and a return # for reference.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your return.
If you are approved, you will receive one of the following depending on the terms of the return:
1. In store credit may be applied to your account for future purchase.
2. A specified refund may be applied back to your credit card or other payment method of purchase when applicable.
Only regular priced items may be returned for a possible refund.
Clearance items cannot be refunded as all sales are final.
To be eligible for a return, your item must:
1. Be unused and in retail condition.
2. Not have stains, rips, holes or other signs of wear.
3. Be in the original packaging.
4. Be returned with 30 days of purchase.
Our return policy is good for up to 30 days from the purchase date.
Please do not send your purchase back to the manufacturer.
A return address will be provided by a customer service agent when they receive your return request email.
You will be responsible for paying for your own shipping costs for returning your item but the shipping costs might be refunded depending on the reason for return.
If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Yes. If you need to exchange for any reason, send us an email at email@example.com
Customer is responsible for the return shipping, but once we have received the returned item, a corrected size will be shipped to you free of charge.
After you have received a refund confirmation email from our customer service department the credit should appear back on your card in 5-10 business days.
If it has only been a few days and you haven't seen your credit yet, please allow up to 10 days for it to post to your credit/bank account.
If the allowable time has passed, please check with your bank or credit card company first.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.